Job Title: Sales and Catering Manager Job Summary: We are seeking a dynamic and results-driven Sales and Catering Manager to join our team at [Company Name]. This role is crucial in driving revenue through the sales of catering services and event planning while providing exceptional customer service to clients. The ideal candidate will be a proactive leader with a proven track record in sales…

Job Title: Guest Services Manager Department: Rooms Supervisor: Assistant General Manager and General Manager Summary The Hotel Guest Services Manager oversees the daily operations of the front desk and guest services departments, ensuring exceptional service and smooth check-in/check-out experiences. This role is pivotal in maintaining guest satisfaction, managing staff performance, and…

Job Title: Assistant General Manager Department: Operations Supervisor: General Manager/Regional/Divisional VP of Operations and/or Sr. VP of Operations Summary The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure exceptional guest experience, operational efficiency, and team performance. This role plays a key part in managing…

Job Title: Food & Beverage Manager Department: Food and Beverage Supervisor: Director of Food & Beverage/General Manager Summary The Food & Beverage Manager is responsible for overseeing the daily operations of all dining and beverage outlets within the hotel, ensuring exceptional guest experiences and efficient service delivery. This role involves managing restaurant, bar, room service…

Job Title: Banquet Server Department: Food and Beverage Supervisor: F&B Manager or Director Summary This position is responsible for the service of assigned banquet events to include assigned set up, guest service and event tear down. Essential Duties and Responsibilities include the following. Other duties may be assigned. Maintain a commitment to customer service and guest…

Job Title: Host/Hostess Department: Food and Beverage Supervisor: Food and Beverage Manager or Director Summary The Food and Beverage Host/Hostess plays a key role in delivering exceptional guest experiences by welcoming guests, managing reservations, and coordinating seating in the hotel’s dining areas. The hostess ensures smooth operations by collaborating with servers, kitchen…

Job Title: Bartender Department: Food and Beverage Supervisor: Director of Food and Beverage Summary Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Takes drink orders from customers and/or servers Mixes and serves drinks according…

Job Title: Dishwasher/Kitchen Steward Department: Food and Beverage Supervisor: Food and Beverage Manager or Director Summary The role of a dishwasher or kitchen steward may seem behind-the-scenes, but it's absolutely essential to keeping the kitchen running smoothly and guests happy. Essential Duties and Responsibilities include the following. Other duties may be assigned. Clean…

Job Title: Cook / Line Cook Department: Food and Beverage Supervisor: Executive Chef, Kitchen Manager, Food and Beverage Manager, and/or Director Summary A Cook is responsible for preparing and presenting high-quality meals in a timely and efficient manner while following recipes and ensuring food safety standards are upheld. They collaborate with kitchen staff to maintain cleanliness…

Job Title: Night Audit Department: Rooms Supervisor: Front Office Manager, Guest Service Manager, and/or GM Summary The Night Auditor is responsible for overseeing the front desk operations during overnight shifts while ensuring the accuracy of daily financial transactions and reports. This role combines customer service with accounting duties, requiring attention to detail, strong…

Job Title: Front Desk Clerk/Guest Service Agent Department: Rooms Supervisor: Front Office Manager, Guest Service Manager, and/or GM Summary As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth…

Job Title: Housekeeping Manager Department: Rooms Supervisor: Assistant General Manager and General Manager Summary The Housekeeping Manager oversees the daily operations of the housekeeping department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. This role involves managing staff, coordinating schedules, inspecting rooms and…